Modernisation and maintenance of a legacy case management system. The project’s aim was to improve existing
business processes in a leading criminal investigation agency and to replace the legacy technology stack with an
easy-to-use, up-to-date system.
Computer technology has placed vast
amounts of information at the fingertips of law enforcement officers. While agencies have immediate access to a
large collection of crime data, they face new challenges on how to rely less on human intervention to uncover
the intelligence from raw data. As new technology emerges, law enforcement agencies must adapt techniques and
amend policies to better serve and protect communities. Corballis modernised the agency’s legacy software
architecture to improve and support the pursuit of crime suspects. As a result, the number of manual processes
to gather, capture and record key information relating to investigations has greatly reduced, while information
sharing between departments and their technologies has become simpler.
The bespoke case management system
implemented by Corballis allows law enforcement officers to quickly see all important aspects of the
investigation. Documents, relationships, assets, correspondences, court transcripts and everything else that
might be important about an organisation or a person is visualised using a highly intuitive graphical user
interface that drives investigation effectiveness.
The case management system’s capabilities include:
- Integrated document management component
-
- Allows direct creation and review of documents associated with a
particular case or target
- Full version control with roll-back capability
- Flexible search techniques including exact matching, free-text search
and fuzzy-matching
- Supports all common file formats
- Highly scalable component that manages hundreds of thousand of
documents
- Batch capturing of documents (scanned documents, photos, etc.)
- Multiple layers of access permissions (folders, files)
- Flexible relationship management module
-
- Create and link targets and assets
- Single composite view of any suspect under surveillance by the
agency
- Intuitive interface to navigate the relationships that supports
investigators to uncover hidden linkages and surface undiscovered patterns
- Integrated messaging and calendar system
- Reminders and notifications
- Custom reports
- Correspondence register
- Evidence tracking
- Security
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- Sophisticated user profiles that ensure only authorised users can view
parts of the system
- Full audit trail
- Modern HTML5 based user interface
- Operational on a 24/7 basis and used by all members of the agency