Posts

• Case management system

  2019-12-20
  Knowledge management system

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  Case management

  The project

  Modernisation and maintenance of a legacy case management system. The project’s aim was to improve existing business processes in a leading criminal investigation agency and to replace the legacy technology stack with an easy-to-use, up-to-date system.

  The scope

  Computer technology has placed vast amounts of information at the fingertips of law enforcement officers. While agencies have immediate access to a large collection of crime data, they face new challenges on how to rely less on human intervention to uncover the intelligence from raw data. As new technology emerges, law enforcement agencies must adapt techniques and amend policies to better serve and protect communities. Corballis modernised the agency’s legacy software architecture to improve and support the pursuit of crime suspects. As a result, the number of manual processes to gather, capture and record key information relating to investigations has greatly reduced, while information sharing between departments and their technologies has become simpler.

  Our implementation

  The bespoke case management system implemented by Corballis allows law enforcement officers to quickly see all important aspects of the investigation. Documents, relationships, assets, correspondences, court transcripts and everything else that might be important about an organisation or a person is visualised using a highly intuitive graphical user interface that drives investigation effectiveness.

  The case management system’s capabilities include:

  • Integrated document management component
  • • Allows direct creation and review of documents associated with a particular case or target
    • Full version control with roll-back capability
    • Flexible search techniques including exact matching, free-text search and fuzzy-matching
    • Supports all common file formats
    • Highly scalable component that manages hundreds of thousand of documents
    • Batch capturing of documents (scanned documents, photos, etc.)
    • Multiple layers of access permissions (folders, files)
  • Flexible relationship management module
  • • Create and link targets and assets
    • Single composite view of any suspect under surveillance by the agency
    • Intuitive interface to navigate the relationships that supports investigators to uncover hidden linkages and surface undiscovered patterns
  • Integrated messaging and calendar system
  • Reminders and notifications
  • Custom reports
  • Correspondence register
  • Evidence tracking
  • Security
  • • Sophisticated user profiles that ensure only authorised users can view parts of the system
    • Full audit trail
  • Modern HTML5 based user interface
  • Operational on a 24/7 basis and used by all members of the agency

• Customer portal for statutory inspection and certification

  2019-12-20
  Customer portal for statutory inspection and certification

  You are here: Home / Portfolio / Customer portal for statutory inspection and certification
  Customer portal for statutory inspection and certification

  The project

  Replace the legacy customer portal with a modern technology stack and mobile friendly user interface for a lifting and handling equipment test house.

  The scope

  Lifting and Handling Ltd (LHS) is a nation wide independent test house that provides statutory inspections and certifications of plant and machinery for both public bodies and the private sector. The previous version of the customer portal was a first generation web application. Although advanced for its time, it now lacked the functionalities of next generation web and mobile applications. Corballis engaged with LHS in an iterative modernisation process to re-build their system. The new system allowed LHS to enhance their existing customers’ experience with improved reporting, navigation and system performance while keeping a familiar look and feel.

  Our implementation

  The customer portal underwent a major technology upgrade to a responsive frontend framework and an enterprise grade backend system. Additionally, Corballis integrated a state of the art document management system along with customisable dashboards and flexible reporting system.

  To ensure that lifting and handling equipment is inspected and serviced in accordance with National and European legislation, Corballis was required to implement a technology solution to support:

  • analysis and reporting across a large asset register with 300,000 plant items inspected
  • asset tracking of equipment over multiple sites nationwide
  • inspection to a professional standard: BS EN ISO/IEC 17020:2012 Bodies Performing Inspection
  • 24/7 online access to customer equipment data
  • enhanced security (communication over SSL), reliability and resiliency
  • storing and searching of large quantities of documents
  • interactive dashboards with charts, gauges and tables
  • advanced reporting with on the fly PDF export functionality
  • any devices (desktop, tablet, phone) regardless of their resolution (responsiveness)